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Frequently asked questions

GENERAL QUESTIONS

LOSING WEIGHT AFTER PREGNANCY

SCALA EUROPE BIOPROMISE & BIOFIR PRODUCTS

USING SCALA EUROPE UNDERGARMENTS

SPORTSLINE - STIMULATIN SPORTSCLOTHING

CARE

DELIVERY AND RETURNS

WHAT IS CELLULITE?

Cellulite is the general term for external symptoms that are caused by a distburbed metabolism in the skin's connective tissue. Cellulite is not a disease or infection, but a condition that can cause certain parts of the body to bulge. The dimpled appearance of the skin is caused by excessive fat deposits in the connective tissue and dermis layer of the skin. It occurs in more than 80% of women. There is an accumulation of fat in fat cells of the dermis which is surrounded by water (skin and dermis). As the fat cells become larger, they cause the partitions to change shape and pull at where they are attached to the skin. The result is cellulite, or orange peel syndrome as it is also known.

WHAT IS THE DIFFERENCE BETWEEN CELLULITE AND CELLULITIS?

Cellulite should not be confused with cellulitis. Cellulitis is a bacterial infection of the connective tissue. The symptoms of cellulitis are light red spots on the skin, swelling, fever and a generally listlessness. 
The fact that cellulite causes a skin to have an orange peel-like appearance is generally know. The main symptom is a skin dimpling and nodularity, most commonly on the thighs and buttocks. Cellulite and cellulitis are two completely different things.

WHAT IS THE BEST WAY TO FIGHT MY CELLULITE?

To fight cellulite you should start with a healthy lifestyle! Make sure your body fluids are balanced and that your body can get rid of toxins. Drink sufficient fluids, at least 1.5 litres per day. Don't drink too much alcohol or coffee. Exercise is also important in cellulite reduction. Eat high-fibre products and only use a small amount of salt. We would also advise against smoking. The biocrystals that have been built into the Scala Clothing's yarn help to fight cellulite by constantly massaging the skin and removing toxins.

I HAVE FLABBY SKIN. CAN SCALA LINGERIE HELP ME?

Yes, the biocrystals in Scala undergarments constantly stimulate your skin. This improves circulation in the body and has a firming effect on your skin.

WILL MY SKIN BECOME SOFTER BY WEARING SCALA PRODUCTS?

Yes, the continuous skin massage promotes circulation in your body. Subcutaneous oxygen absorption will increase significantly, as will the removal of toxins from your body. Your skin will feel softer, smoother and suppler.

DO SCALA EUROPE UNDERGARMENTS HELP WITH EXCESS MATERNITY FAT?

Many women experience an excess of fat and fluids after their pregnancy and want to start losing weight. The time you can spend on this is limited as you have a little miracle to take care of. Scala Europe's undergarments can help you to lose the excess fat quickly without requiring a lot of time investment. All you have to do is wear the undergarments for 6 to 8 hours each day and you will lose inches. It may sound like a fairytale, but extensive scientific research has proven that Scala Europe's underwear promotes blood flow, which in turn helps the removal of fluids and toxins - helping you lose your excess maternity fat quickly.

I HAVE STRETCH MARKS, CAN SCALA EUROPE PRODUCTS HELP ME?

Many women get stretch marks during pregnancy. The only definitive solution to this problem is plastic surgery, a treatment that is too expensive for many. Strech marks are, however, a troublesome problem and a lot of women use expensive creams that are mostly ineffective. Scala Europe's undergarments are scientifically proven to promote circulation. Improved blood flow helps the skin recover so you can reduce stretch marks without applying creams or having to exercise extensively. In most cases, stretch marks won't disappear completely, but Scala's body shaper can improve things significantly.

WHAT ARE THE ADVANTAGES OF THE BIOFIR COMPRESSION SOCKS?

The biocrystals that are integrated into the yarn of the compression socks promote the blood flow in your legs and feet. Compression socks are ideal for people who travel extensively by car, airplane and/or train. The active biocrystals relieve physical strain and relax your muscles. Improved cell metabolism supports lymphatic drainage. Our compression socks decrease swelling of legs and feet and will make you feel more comfortable. The ceramic crystals have been integrated in the yarn's DNA, so the effective properties of the compression socks are protected.

ARE THE LEGGINGS FASHIONABLE?

Yes, Scala slimming leggings are trendy and fashionable.
You won't know by looking at them that they are slimming leggings. It makes it extra easy to combine the leggings with any outfit, day and night.
The slimming leggings are seamless, so you can also wear them underneath your regular trousers.

DO THE BIOFIR SLIMMING TIGHTS HAVE THE SAME EFFECT AS THE BIOFIR SLIMMING LEGGINGS?

Yes, both items have the same effect.
The BioFir Slimming Tights and the BioFir Slimming Leggings are made of the same yarn with biocrystals and therefore have the same effect. You will notice the first results after 30 days and after about 60 days you should have reached the end result.

WHICH SIZE SHOULD I ORDER?

BioPromise products: BioPromise products have an elasticity of 300%, so we would advise you select your regular size or stick to the lower limit. If your current size is 38-40, for instance, you should choose the lower size when ordering BioPromise products, in other words a size 38, or S.

BioFir products: These products are manufactured on so-called Hosiery machines. These machines are not especially geared to body shaping products. Therefore, the elasticity of BioFir products is significantly lower than those in the BioPromise range. We would advise you to select upper limit of your current size.
If your current size is 42-44, select the upper limit when ordering BioFir products, in other words, size 44 or L.

CAN I WEAR THE PRODUCTS WHEN I SLEEP?

Yes, there are no pressing reasons not to do so. The effect will be slightly diminishedm because the body has a lower temperature when it is at rest. As the effect of the biocrystals is based on absorbing body heat, a lower body temperature will reduce the effect of the biocrystals slightly.

SHOULD I WEAR UNDERWEAR UNDERNEATH OR NOT?

The products are most effective when they come in direct contact with the skin. But it's allright to wear underpants or a thong underneath (for hygiene purposes).

HOW LONG SHOULD I WEAR IT FOR?

Scala Europe undergarments are most effective when worn for a minimum of 6 to 8 hours every day over a period of at least 60 days. Once the maximum result is achieved (after 60 days), we advise you to continue to wear Scala undergarments on a regular basis. This is mainly to maintain the good result and to continue to promote blood flow.

WHAT IS THE DIFFERENCE BETWEEN THESE AND REGULAR COMPRESSION GARMENTS?

Scala compression garments provide support in all the right places and don’t irritate or pinch. The right pressure in the right place means that blood flow in the body and removal of toxins from the body is optimised. The Scala Body Shaper is more effective than other compression garments because it contains biocrystals. Our compression garments are made with the same unique microfibres that are used in all BioPromise and BioFir products. The fibres contain active biocrystals that absorb body heat on skin contact.

HOW DOES THE SCALA EUROPE SPORTSLINE WORK?

The unique, patented yarn with integrated biocrystals constantly massages the body, keeping muscles stimulated and supple and improving your blood flow and physical performance. There is less lactic acid accumulation and muscle fatigue. Combining the unique yarn technology with our unique shaping technology has a double effect: lasting slimming results and a healthy body.

WHO IS THE SPORTSLINE MEANT FOR?

Scala SportsLine is suitable for anyone who exercises.
Young or old, daily or weekly exercise, everyone who exercises will reap the benefits. Let's say you want to lose weight and you go to the gym twice a week. SportsLine products can help you to regain your shape faster; before, after and during exercise.

SHOULD I WEAR YOUR PRODUCTS AS UNDERGARMENTS OR ON THEIR OWN?

This varies per product and individual preference. Our Bermuda, for instance, can be worn on its own. Most people who exercise wear our SportsLine products as undergarments, beneath their regular sports attire. Whether your wear them as undergarments or on their own, the effect remains the same.
Whatever makes you feel most comfortable!

HOW SHOULD I WASH AND TREAT THE PRODUCTS I JUST BOUGHT?

We advise you to hand wash your BioPromise and BioFir products. 
We do understand that that is a bit of a hassle. You can wash the products in the washing machine, but keep the temperature at 30 degrees. Do not put your products in the dryer! We advise you to hang them up or lay them down flat to dry.

HAFTER I PLACE MY ORDER, HOW LONG WILL IT TAKE FOR MY PRODUCT TO ARRIVE?

All items ordered on the website are on stock. If you place your order before 5pm, we will dispatch the product the same day by parcel service. Generally, every order is delivered within two working days.

WHY DO I HAVE TO SIGN ON DELIVERY?

You have chosen and paid for a premium product, so we feel that your order should be treated with the utmost care. We think that your order should be traceable at all times. This is why we use a parcel service that requires you to sign on delivery.

THE PRODUCT I ORDERED DOESN'T FIT. WHAT DO I DO NOW?

If you want to return the product, you will need to post it to us in an evelope or box with sufficient postage. Print the return form (see below) and fill it out. The form contains the return address. If you want to exchange the item for a different size, the item and its original (plastic) packaging must be in an unused state, if so stated in the delivery and payment conditions.
 

Regular Shapewear BioPromise Shapewear BioFir Underwear Sports Clothing Line
Comfortable Corrective Undergarments
Comfortable Corrective Anti Cellulite Undergarments
Anti Cellulite Undergarments
Sports clothes that stimulate the slimming process